capital one 360 customer service live chat

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Winner: Capital One 360īoth companies have had recent public controversies - but Capital One has the highest BBB score possible, while Chime has the lowest.Įvelyn He is a compliance associate at Business Insider who supports the Personal Finance Insider team. The Financial Crimes Enforcement Network fined Capital One $390 million when Capital One admitted to failing to carry out an Anti-Money Laundering program, thus violating the Bank Secrecy Act. Many users have filed complaints with the Consumer Financial Protection Bureau, saying that Chime has unexpectedly closed their accounts and sometimes kept them from accessing their money. In a 2021 settlement with The Commissioner of Financial Protection and Innovation, Chime agreed to make it clear in future advertising that it is not a bank. Chime used the URL '' as well as using the words 'bank' and 'banking,' even though the company is not licensed to operate as a bank in any jurisdiction.

There has also been government action against Chime.

The BBB states that Chime has a poor grade because it has a high volume of customer complaints and takes a long time to respond to some complaints. The BBB gives Capital One an A+ and Chime a B+. The Better Business Bureau measures companies' trustworthiness by evaluating responses to customer complaints, honesty in advertising, and transparency about business practices. Show Pros, Cons, and More chevron down icon An icon in the shape of an angle pointing down.

Capital one 360 customer service live chat